How Technology is Changing the Finance Industry? Digitalization is changing how financial institutions are offering their services. Today, you can complete almost every transaction using your phone or tablet without going out.
This is only one simple example of how new technology has changed the finance industry. This article outlines how digitalization altered the way we handle our finances today.
Personalized Products and Services
Today, financial institutions are more in-tune with the pains of clients.
Before digital solutions, various financial transactions could take days to process. This issue can be frustrating to clients.
But now, fintech companies have the data to provide services that cater to customers’ unique needs.
Digitalization enabled financial institutions to respond to the unique issues that their clients experience.
More Informed Decision Making
The emergence of data analysis promoted more informed decision-making. The tools made collecting, managing, and interpreting data easy and frictionless.
With big data data, leaders of fintech institutions are more confident. They know they are making the right calls since they use customer data to inform their decisions.
Easy access to data is also why customers today expect more from their financial services provider. They expect seamless and comprehensive transactions.
Improved Customer Experience
Extraordinary customer experience is essential for any business, even those outside the finance sector.
Before, financial institutions would have trained staff that would help customers. Now, chatbots can interact with people facing issues with their finances.
These chatbots use artificial intelligence (AI) to provide personalized responses to every query. They can resolve customer issues and can provide service for more people.
Managing taxes is now made easy with the help of technology. There are apps and software that makes life admin easier by placing all your financial needs in one place while being assisted by qualified tax accountants digitally. In Australia, One Click Life provides businesses and individuals life admin at the tip of their fingers so they can enjoy more and worry less about their financial needs such as tax and insurance.
Digitalized Financial Processes
Today, manual processes and transactions are now digitalized. You do not have to go to banks to make money transfers. Now, you can do this transaction on your phone.
Lending money is another transaction you can now do even without stepping out of your house. There are now online lending platforms, like GoDay, that allow borrowers to get cash fast.
This digitalization also allows fintech companies to offer services once reserved only for the elite.
Now, more people have access to automated wealth management services. These include asset allocation, investment advice, and tax minimization. Everyone can avail of these services using an online portal.
Fraud Detection
Although technology provides many benefits, it also poses new risks. The risks include hacking, fraudulent behaviour, and privacy concerns.
As technologies get more advanced, hackers are becoming more resourceful. They use tools to steal identities and crucial financial data, such as credit card info.
To address this issue, financial institutions use security systems to catch fraudsters. And as new security solutions emerge, these systems also improve.
Research and development (R&D) efforts have been progressing the AI of fraud detection. With AI, banks can detect suspicious activities faster.
Digitalization is putting money and all its associated services at your fingertips. We only need to appreciate the accessibility and proceed with caution.
Additionally, finding the balance between using technology and manual processes is essential. This statement is true, especially when employing further improvements to the financial industry.
Source:
https://www.weforum.org/agenda/2015/06/5-ways-technology-transforming-finance/
https://thriveglobal.com/stories/how-technology-is-changing-the-financial-industry/\
