One of the biggest decisions that companies of all sizes are having to make is whether to have an internal or external IT department. This answer isn’t always as straightforward as you might assume it to be. You have to consider the structure of your business, size, and more. Here is how to come to the right conclusion for you:
How Large is Your Business?
If you have a large business and are planning on expanding it even more, then having a single department to handle tech elements does make sense. It is clear in such an instance that the demand for specific support will be great and having an internal department will makes things easier to handle.
On the other hand, if you are a small or mid-sized business, then it may be a better option to hire Calgary Managed IT services for the job. It doesn’t make sense to hire one or more employees to handle a task that can easily be outsourced to experienced individuals.
Can You Afford to Hire Additional Employees?
It is important to remember that even if you have a bigger business that you may not always have the budget for a tech department. After all, you will traditionally need to hire several people for the job. This can include full-time salaries, benefits, and other expenses.
Thus, it is important to always crunch your numbers before coming to a solution. In many instances, outsourcing such work can be the cheaper option as you tend to pay a flat rate for the services that you hire.
What Level of Support Do You Require?
Every company requires a different level of support. If your business doesn’t involve too much of tech work, it can be a good idea to outsource the work. As there isn’t much to be done, you can save a great deal of money in only hiring an agency to handle certain jobs.
Of course, even if your business does revolve around tech quite a bit, outsourcing can still have its perks. This is because you get access to experts from all areas of the field. They will each be able to help you with any task or issue that can crop up. You can’t get this type of support from a singular IT department.
Do You Need Round the Clock Support?
Depending on the work that you do, it is possible that your company may require IT support twenty four hours a day, seven days a week. This is especially true for business where cybersecurity is a major concern. If this is true for your company, then it is unlikely that a single department can help you out.
A third party service, on the other hand, will often have a rotation of shifts. This means that someone will be on call at all times. You will have all your queries and issues tended to immediately as they arise.
This is what you need to consider before determining whether or not to outsource this type of service. Weigh the pros and cons and make the right decision for your company.
